Full front office management from reservations to guest experience metrics, composed of three main categories:
Reservations
Front Desk
Guest Experience Metrics (GEM)
Dynamic, personalized and easy CRM (Customer Relations Management) through two main categories:
Sales Office
Templating
Complete and ‘easy to make’ inventory control of your property and its facilities through:
Materials
Fully integrated property and room maintenance through:
Housekeeping
Detailed reporting for all of your property’s operations, including:
Sales
Front Desk
Financials
Housekeeping
POS (Point of Sales)
Activities and Events
Profit oriented accounting management and ability to connect to your accounting software through:
Financials
Cutting edge technologies that help you use HART through different kinds of devices, like:
PDA
Mobile telephones (including SMS)
Tablets
Full Point of Sales (POS) management that is easy to use, links to your inventory control and offers you detailed reporting on your facilities’ business.
Create and manage your property’s memberships and members, through ‘easy to do and follow’ procedures.
Build up your property’s loyalty and link it to your memberships and members offering them benefits and special terms of use.
Issue gift vouchers not only for your members but everyone who wants to visit your property.
Create and manage your spa facility, by setting up your spaces, therapies, therapists and appointments.
Create and manage your restaurant facility, by setting up your table plan, menus and serving periods.
Create and manage your golf facility, by setting up courses, tee times and playing periods.
Create and manage your gym, by setting up members, personal training sessions and fitness classes.
Create and manage your property’s events and conferences, by setting up your function spaces and creating function bookings for them.
The Guest Experience Metrics (GEM) offers you a complete post departure feedback on your property’s promptitude and quality of services.
